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Wekaworx Information and FAQ
Your Questions Answered

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What is Wekaworx? Back to the top
Wekaworx is your Contact Manager, Task Manager and simple CRM (Customer Relationship Manager) all rolled into one easy-to-use web application.

Here is how Wikipedia defines CRM:

Customer relationship management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. CRM software is used to support these processes; the software system can be accessed, and information about customers and customer interactions can be entered, stored and accessed by employees in different company departments. Typical CRM goals are to improve services provided to customers, and to use customer contact information for targeted marketing.

You can use your favourite internet browser to access your contacts from anywhere in the world. Your contacts might be your customers, clients, students, patients, members, friends, businesses, organisations or any other group of people and organisations.

There is no software to install, and no backups of data required. Your data is stored on a secure server in our data centre and backed up daily.

Go on try it, it's free, and you will love it!

Oh, and what's the Weka bit about? Nothing really, I just like New Zealand native birds.

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What are the main features of the Wekaworx Product? Back to the top
These are the main features of the Wekaworx Product:

1.   Manage Your Contacts, Anytime, Anywhere!
  • Access your contacts from anywhere in the world, at any time just using a web browser.
  • Your data is centralized in one place, preventing fragmented and duplicate data issues.
  • Low business cost to you. No software to install, configure and manage.
  • Contacts can be people and/or businesses.
  • Contacts have a flexible data structure, add only the contact data that matters to you.
  • Full global timezone support.
  • Your contact and task data is backed up daily.

2.   Manage Your Tasks!
  • Use as a 'to do' List.
  • See what tasks are overdue, due this week, or pending.
  • Assign tasks to other users in your group.
  • Tasks can be connected with a contact.
  • Tasks can have 'notes', like a history of activity on the task.

3.   Simple CRM (Customer Relationship Manager)!
  • Keep a record of all interactions with your customers.
  • Tag your customers, for easy identification, and then search by tag.
  • Get bulk contact data for mail merges and sales campaigns.

4.   Import and Export!
  • Import your contacts. (VCard format)
  • Export your contacts. (CSV, Excel, XML, PDF, RTF(MS Word))
  • It's your data, so there is no product lockin.

5.   Manage Your User Group!
  • When you sign-up you create a group (Groupware).
  • You may add other users to your group.
  • The users in your group share access to the contact data.

6.   Dashboard View!
  • View your task list.
  • View your group tag cloud.
  • View your 'My Contacts' list.
  • Enjoy the pop-up windows for fast contact navigation.

6.   Web Site Integration!
  • Collect contact data from your web site or blog, and feed directly to your Wekaworx account.
  • *** coming soon ***
  • *** coming soon ***
  • *** coming soon ***

4.   Technology You Can Trust!
  • Wekaworx is built on Java, the worlds leading enterprise language.
  • Wekaworx is scalable, from a single user to hundreds of users.
  • Wekaworx is Secure, we use the latest security practices.
  • Your data is safe and backed up daily to Amazon, how safe is that.

Who is Wekaworx? Back to the top
Wekaworx comprises a small group of IT professionals who wanted to develop the best contact manager available. We are a company based in Wellington, New Zealand, one of the best high-tech cities in the world. Our company mission statement says

           "Simple honest software focusing on the users first".

You can learn more about us at our Blog.


Why is Wekaworx free to use? Back to the top
Well, it won't always be free. This version is the free version. Soon there will be a professional version available with extra features and increased capacity for a fee. If you sign up now you will always have use of this free version.


How many contacts can I store in Wekaworx? Back to the top
The free version allows you to store up to 1000 contacts. If you have more contacts, then contact us!

Contact Wekaworx


Can I see some screen shots? Back to the top
Yes, the latest screen shots can be seen here at our Wekaworx flickr site.


Who could benefit from using Wekaworx? Back to the top

1.    An individual user: A single trader may wish to have access to their contacts from any internet connection whist at home, work or on the road. They could manage their tasks for their contacts and never lose a customer contact again. For example, an Ebay trader.

2.    A work group within an organisation: Wekaworx is great for a work groups that have common contacts that all group members need access to. For example, a project focus group with short-term client contact and task management needs within a larger organisation.

3.    A small to medium sized business: Every business needs a CRM to maintain customer information that is accessible to everyone in the business particularly those who interact with customers and manage sales campaigns.

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Where is my data stored? Back to the top
Your data is securely stored in a hosted data centre. Your data is backed up daily by scheduled processes. But if you feel you need more control over your data, you can export a full copy of your data at any time and store it on your own PC.

Every night your data is then backup up to the Amazon Storage Service (S3). Amazon provide highly secure backup services. You can read more about the Amazon storage service here.  Amazon Web Services


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Do you have a blog? Back to the top
Yes we do.

Visit the Wekaworx Blog

Our Wordpress blog shows our softer side, what we are about, and also provides regular updates of software changes.

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Which browsers can I use? Back to the top
Wekaworx has been tested safe to use with the following browsers;

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Internet Explorer 6, 7 & 8
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Firefox 1.5, 2 & 3
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Safari 3+
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Google Chrome 1+
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Opera 9.6+


Can I contact Wekaworx? Back to the top
Yes you can contact us.

We pride ourselves on being easily accessible and quick to respond so please feel free to contact us at any time whether it be regarding current features, future features, or how your existing contacts could be imported into Wekaworx.

Contact Wekaworx   (weka@wekaworx.co.nz)

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What support can I expect from Wekaworx? Back to the top
We understand that sometimes users have issues and questions, so we provide 24 hour email support for our users.

Contact Wekaworx   (weka@wekaworx.co.nz)


What if I don't have internet access? Back to the top
Wekaworx will only be available while you have an internet connection.


What are the terms of use? Back to the top
And here is the fine print...


Wekaworx Terms of Use and Privacy Policy.

Before you register for your Wekaworx account, you must read and agree to these Wekaworx Terms of Use, and Privacy Policy, including any future amendments.

Although we may attempt to notify you via your private email address (supplied at signup) when major changes are made, you should visit this page periodically to review these terms. Wekaworx may, in its sole discretion, modify or revise these terms and conditions and policies at any time, and you agree to be bound by such modifications or revisions. If you do not accept and abide by this Agreement, you may not use the Wekaworx service.

1. Your email address.

We may contact you through your private email addresses to supplied to us during signup. We will not give your email address to anyone else.

2. Description of the Wekaworx Service.

Wekaworx is a free, contact manager and task manager web application from Wekaworx. You understand and agree that the Service is provided on an AS IS and AS AVAILABLE basis. Wekaworx disclaims all responsibility and liability for the availability, timeliness, security or reliability of the Service. Wekaworx also reserves the right to modify, suspend or discontinue the Service with or without notice at any time and without any liability to you.

3. The Users of Wekaworx.

The Service is made available to you for your personal and commercial use. You must be at least eighteen (18) years of age to use this Service. You must provide current, accurate identification, contact, and other information that may be required as part of the registration process and/or continued use of the Service. You are responsible for maintaining the confidentiality of your password and account information, and are responsible for all activities that occur thereunder. You will never be asked for your password from Wekaworx. Wekaworx reserves the right to refuse service to anyone at any time without notice for any reason.

4. The Proper Use of Wekaworx.

You agree that you are responsible for your own data and communications and for any consequences thereof. You agree that you will use the Service in compliance with all applicable local, state, national, and international laws, rules and regulations, including any laws regarding the transmission of technical data exported from your country of residence. You shall not, shall not agree to, and shall not authorize or encourage any third party to: (i) use the Service to upload, transmit or otherwise distribute any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, contains viruses, or is otherwise objectionable as reasonably determined by Wekaworx; (ii) upload, transmit or otherwise distribute content that infringes upon another party's intellectual property rights or other proprietary, contractual or fiduciary rights or obligations; (iii) prevent others from using the Service; (iv) use the Service for any fraudulent or inappropriate purpose; or (v) act in any way that violates the Program Policies, as may be revised from time to time. Violation of any of the foregoing may result in immediate termination of this Agreement, and may subject you to state and federal penalties and other legal consequences. Wekaworx reserves the right, but shall have no obligation, to investigate your use of the Service in order to determine whether a violation of the Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request.

5. Content of the Wekaworx Service.

Wekaworx takes no responsibility for third party content (including, without limitation, any viruses or other disabling features), nor does Wekaworx have any obligation to monitor such third party content. Wekaworx reserves the right at all times to remove or refuse to distribute any content on the Service, such as content which violates the terms of this Agreement. Wekaworx also reserves the right to access, read, preserve, and disclose any information as it reasonably believes is necessary to

(a) satisfy any applicable law, regulation, legal process or governmental request, (b) enforce this Agreement, including investigation of potential violations hereof, (c) detect, prevent, or otherwise address fraud, security or technical issues (including, without limitation, the filtering of spam), (d) respond to user support requests, or (e) protect the rights, property or safety of Wekaworx, its users and the public.

Wekaworx will not be responsible or liable for the exercise or non-exercise of its rights under this Agreement.

6. Wekaworx Intellectual Property Rights.

Wekaworx Intellectual Property Rights. You acknowledge that Wekaworx has all right, title and interest in and to the Service, including without limitation all intellectual property rights. Accordingly, you agree that you will not copy, reproduce, alter, modify, or create derivative works from the Service. You also agree that you will not use any robot, spider, other automated device, or manual process to monitor or copy any content from the Service.

7. Your Intellectual Property Rights.

Wekaworx does not claim any ownership in any of the content, including any text, data, information, images, photographs, music, sound, video, or other material, that you upload, transmit or store in your Wekaworx account. We will not use any of your content for any purpose except to provide you with the Service.

8. Representations and Warranties.

You represent and warrant that

(a) all of the information provided by you to Wekaworx to participate in the Services is correct and current; and (b) you have all necessary right, power and authority to enter into this Agreement and to perform the acts required of you hereunder.

9. Privacy Policy.

Wekaworx understands that privacy is important to you. You do, however, agree that Wekaworx may monitor, edit or disclose your personal information, including the content of your emails, if required to do so in order to comply with any valid legal process or governmental request (such as a search warrant, subpoena, statute, or court order), or as otherwise provided in these Terms of Use. Personal information collected by Wekaworx may be stored and processed in the United States or any other country in which Wekaworx operates. By using Wekaworx, you consent to any such transfer of information outside of your country.

10. Account Inactivity.

After a period of inactivity (free accounts only), Wekaworx reserves the right to disable or terminate a user's account. The inactivity period is currently set to six (6) months.

11. Unpaid Service Fees.

If the service fee is overdue or unpaid (professional accounts only), Wekaworx reserves the right to disable or terminate a user's account without notice.

12. Publicity.

Any use of Wekaworx trade names, trademarks, service marks, logos, domain names, and other distinctive brand features must have express permission of Wekaworx.

13. Prohibited Actions.

In addition to the violations described above, users may not:

Generate or facilitate unsolicited commercial email ("spam"). Such activity includes, but is not limited to; sending email in violation of the CAN-SPAM Act or any other applicable anti-spam law, imitating or impersonating another person or his, her or its email address, or creating false accounts for the purpose of sending spam, data mining any web property to find email addresses, sending unauthorized mail via open, third-party servers, sending emails to users who have requested to be removed from a mailing list, selling, exchanging or distributing to a third party the email addresses of any person without such person's knowing and continued consent to such disclosure, sending unsolicited emails to significant numbers of email addresses belonging to individuals and/or entities with whom you have no preexisting relationship.

The Wekaworx mail server may not be used as a mail relay server.

14. Termination/Cancellation.

You may cancel your use of the Services and/or terminate this Agreement with or without cause at any time by providing notice to Wekaworx provided, however, that a terminated account may continue to exist for up to five (5) business days before such cancellation takes effect. Wekaworx may at any time and for any reason terminate the Services, terminate this Agreement, or suspend or terminate your account. In the event of termination, your account will be disabled and you may not be granted access to your account or any files or other content contained in your account although residual copies of information may remain in our system.

Wekaworx will notify you via email of any such termination or cancellation. You may request a copy of your data, and this will be returned to you as a zipped cvs file. This will take upto five (5) working days.

15. Indemnification.

You agree to hold harmless and indemnify Wekaworx, and its subsidiaries, affiliates, officers, agents, and employees from and against any third party claim arising from or in any way related to your use of the Service, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and attorneys' fees, of every kind and nature.



© www.wekaworx.com 2006         Release: 1.0.6
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